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Plan & Billing

The Plan & Billing section is in the sidebar.

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How it works

Your plan is your choice. Cost follows usage: you’re billed on the month’s checkouts.

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What counts as a checkout

Every booking that had a document issued within the month counts as one checkout — once, in the month it was issued. A booking split across two years, or a group booking, also count as a single checkout.

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The plans

On Business and Agency, pricing follows the month’s volume in tiers: the more checkouts, the higher the price tier. The current tiers and your own month’s estimate are always shown in Plan & Billing.

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Changing plan

An upgrade takes effect immediately and is billed from the 1st of the following month — the current month finishes on your previous plan. A downgrade takes effect on the 1st of the following month, and you can cancel it any time before then. Your data stays where it is through any change.

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Each month’s breakdown

Every month opens into a breakdown: what was counted, which tier applied, which discounts are active and the final amount — line by line, with the list of checkouts counted.

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Payment

Charges go to your card at each month’s close, or come out of your prepaid balance if you have one. You add your card in Plan & Billing. If a charge doesn’t go through, we retry automatically and let you know by email.

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Unpaid charges

If a charge remains unpaid despite the automatic retries, the account is limited gradually — always with timely email notifications and an in-app notice:

• At first, only new additions are put on hold (a new fiscal entity, a new connection, new users). Everything you already have keeps working normally.
• Later, automatic invoicing, automatic declarations and settings changes are paused — you can keep issuing and declaring manually, and booking sync continues.
• If the balance remains unpaid for a long period, the account is fully frozen — access to your data, data export and payment remain available.

Once the balance is settled — by card or by loading prepaid balance from Plan & Billing — everything is restored immediately. Your data always stays in place.

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Prepaid balance

You can prepay any amount you like — it stays as a balance on your account, and your plan’s monthly charges come out of it. The balance doesn’t expire and carries across plan changes. Details and top-ups: Plan & Billing.

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Card expiry

An indicator appears next to your saved card when it’s approaching expiry. We also send a reminder email so you can update it in time.